Shipping Policy

Last updated: 31 August 2026

At Dialmont, we aim to make delivery simple, transparent and reliable. This Shipping Policy explains where we deliver, expected delivery times and what happens if there is an issue with your shipment.

1. Shipping Locations

We currently deliver throughout the United Kingdom.

Availability may vary for certain remote or restricted locations depending on the carrier and product ordered.

2. Processing & Dispatch

Orders are prepared for shipment on business days, Monday to Friday, excluding UK public holidays.

Our estimated delivery timeframe of 4–9 business days includes both order processing and transit.

During particularly busy periods, promotional events or public holidays, processing may occasionally take slightly longer. If we become aware of a significant delay affecting your order, we will endeavour to let you know.

3. Shipping Rates

Free UK Delivery

We offer free standard delivery on all UK orders, with no minimum purchase required.

Any alternative or expedited delivery options, where available, will be displayed at checkout together with the applicable cost.

4. Estimated Delivery Times

For standard UK orders:

• Estimated total delivery time: 4–9 business days
• Business days: Monday to Friday
• Order cut-off time: 6:00 PM
• Time zone: GMT/BST, United Kingdom

Delivery estimates begin from the date your order is placed.

Please note that delivery times are estimates rather than guarantees. Delays can occasionally occur because of carrier disruption, severe weather, public holidays, unusually high order volumes or other circumstances outside our reasonable control.

Once tracking information becomes available, we will send it to the email address provided with your order.

5. Shipping Restrictions

We are currently unable to deliver to:

• PO Box addresses;
• APO/FPO/DPO or military addresses; or
• locations that our delivery partners classify as restricted or inaccessible.

Certain products may also be subject to carrier or regulatory restrictions.

If we are unable to deliver an order to the address provided, we will contact you.

6. Incorrect Addresses & Failed Delivery

Please ensure that your delivery information is complete and accurate before submitting your order.

If an order cannot be delivered because of:

• an incorrect or incomplete address;
• repeated unsuccessful delivery attempts;
• refusal of delivery; or
• failure to collect a parcel where required,

the shipment may be returned.

If this happens, please contact us. We will help arrange an appropriate solution.

Where a re-delivery is required because incorrect information was supplied by the customer, additional shipping charges may apply. We will always communicate any additional charge before arranging the new shipment.

7. Lost, Delayed or Damaged Orders

If your order appears to be lost, has arrived damaged or has not arrived within the expected delivery timeframe, please contact us at support@dialmont.com.

Please include your:

• order number;
• full name; and
• a brief description of the issue.

For damaged deliveries, we may also ask you to provide photographs of the product and packaging.

We will review the issue and, where appropriate, work with the delivery carrier to investigate and arrange a suitable resolution.

8. Tracking Your Order

Where tracking is available, you will receive tracking details by email after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

If your tracking information has not updated for an extended period or you believe there is a problem with your delivery, contact our support team.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, operating practices or applicable requirements.

The latest version will always be available on this page, together with the date it was last updated.

10. Contact Information

If you have any questions about shipping or an existing order, please contact us:

Store name: Dialmont
Company name: Revitae Brands LLC
Company address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Warehouse address: Unit 3, Tame Road Industrial Estate, Tame Road, Birmingham, B6 7HS, United Kingdom
Company number: 61-2355676
Phone: +1 582-233-5240
Email: support@dialmont.com

Support hours:
Monday to Friday | 09:00–17:00 GMT