Return & Refund Policy

Last updated: 31 August 2026

At Dialmont, we want you to be pleased with your purchase. If something isn't right, we offer a 30-day return period from the date your order is delivered.

1. 30-Day Returns

You have 30 days from receiving your order to request a return.

To be eligible for a return, the item must be:

• unused and in the same condition in which you received it;
• complete with all accessories, components and documentation supplied;
• returned in its original packaging; and
• accompanied by your receipt or other proof of purchase.

To request a return, please contact us at support@dialmont.com before sending anything back.

If your return is accepted, we will provide instructions on how and where to send your item.

Return shipping costs for change-of-mind returns are the responsibility of the customer and are non-refundable.

We strongly recommend using a tracked shipping service. Dialmont cannot take responsibility for customer returns that are lost before reaching our return facility.

Items returned without first contacting us may not be accepted.

2. Return Address

Approved returns should only be sent to the address provided by our support team.

Our UK warehouse is located at:

Dialmont
Unit 3, Tame Road Industrial Estate
Tame Road
Birmingham
B6 7HS
United Kingdom

Please do not send a return without receiving return instructions first, as this may delay the processing of your refund.

3. Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is:

• damaged in transit;
• defective;
• materially different from what you ordered; or
• the incorrect item,

please contact support@dialmont.com as soon as possible.

Include your order number and, where relevant, photographs or video showing the issue.

We will review the case and arrange an appropriate solution.

Where the issue is our responsibility, including where an item is faulty, damaged or incorrect, we will handle any applicable return or replacement shipping costs in accordance with applicable consumer law.

4. Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including:

• products that have been personalised or made specifically to your requirements;
• products returned incomplete or materially damaged through misuse;
• products where return is restricted for health, safety or legal reasons; and
• gift cards.

This does not affect any statutory rights you may have in relation to faulty or misdescribed goods.

If you are unsure whether an item can be returned, please contact us before sending it back.

5. Exchanges

If you would prefer a different product or variant, please contact us.

In most cases, the simplest option is to return the original item and place a new order once your return has been accepted.

Where appropriate, our support team may be able to arrange an alternative solution.

6. UK 14-Day Right to Cancel

If you are purchasing online as a consumer in the United Kingdom, you may have a statutory right to cancel your order within 14 days of receiving the goods, subject to applicable exclusions.

After notifying us that you wish to cancel, you must return the goods in accordance with the instructions we provide.

Unless the product is faulty, damaged, incorrect or applicable law requires otherwise, you are responsible for the cost of returning the goods.

Our 30-day return policy provides an additional return period beyond this statutory cooling-off period, subject to the eligibility requirements set out above.

7. European Union 14-Day Cooling-Off Period

If an order is delivered to a customer in the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable law and exclusions.

The item should be returned in the condition in which it was received, together with its original packaging and accessories.

Unless otherwise required by law, the customer is responsible for the cost of returning the item.

8. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Your bank, card issuer or payment provider may require additional time to process and display the refund after we have issued it.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@dialmont.com.

Original delivery charges, where applicable, and customer-paid return shipping charges are generally non-refundable except where required by applicable law.

9. Refused or Unclaimed Deliveries

If an order is returned to us because:

• delivery was refused;
• the parcel was not collected;
• an incorrect or incomplete address was supplied; or
• repeated delivery attempts were unsuccessful,

we will contact you once the shipment has been returned.

Any additional shipping costs associated with re-delivery may be the customer's responsibility where the delivery failure was not caused by Dialmont or the carrier.

10. Contact Information

For questions about returns, exchanges or refunds, please contact:

Store name: Dialmont
Company name: Revitae Brands LLC
Company address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Warehouse address: Unit 3, Tame Road Industrial Estate, Tame Road, Birmingham, B6 7HS, United Kingdom
Company number: 61-2355676
Phone: +1 582-233-5240
Email: support@dialmont.com

Support hours:
Monday to Friday | 09:00–17:00 GMT